Privacy Policy

Introduction

This Privacy Policy explains how leaf-dive collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and handling your data in accordance with Australian privacy laws, including the Privacy Act 1988.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you book appointments or contact us
• Email address for service confirmations and communications
• Information about your pet, including name, breed, age, and health details
• Service preferences and booking history
• Payment information processed through secure third-party payment processors

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and time spent on pages through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our animal care services
• Process and confirm service bookings
• Communicate with you about appointments, services, and updates
• Maintain records of care provided to your pet
• Analyze website usage to improve user experience
• Comply with legal obligations and resolve disputes

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our business, subject to confidentiality agreements
• When required by law or to protect our legal rights
• With veterinary professionals when necessary for your pet's care, with your consent
• In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Address: 147 Riverside Parkway, Brisbane, QLD 4000, Australia