Acceptance of Terms
By accessing and using the leaf-dive website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
Service Description
leaf-dive provides professional animal care services including grooming, wellness assessments, exercise programs, boarding, behavioral training, and nutrition planning. Service descriptions on this website are for informational purposes and may be updated without prior notice.
Booking and Appointments
When you book a service through our website:
- Your booking request is subject to availability confirmation
- We will contact you within 24 hours to confirm or propose alternative times
- Appointment times are not guaranteed until confirmed by our team
- You must provide accurate information about your pet's health, behavior, and requirements
- You are responsible for disclosing any conditions that may affect service delivery or staff safety
Cancellation Policy
Cancellations and rescheduling:
- Please provide at least 24 hours notice for cancellations or changes
- Late cancellations or no-shows may incur a cancellation fee
- We reserve the right to cancel or reschedule appointments due to staff availability, facility issues, or other unforeseen circumstances
Payment Terms
- Prices displayed are in Australian dollars and include GST where applicable
- Payment is due at the time of service unless otherwise arranged
- We accept various payment methods as displayed at our facility
- Prices are subject to change without notice, though confirmed bookings honor quoted prices
Animal Health and Safety
To ensure the safety and wellbeing of all animals in our care:
- All animals must be current on required vaccinations as specified for each service
- You must disclose any aggressive behavior, medical conditions, or special requirements
- We reserve the right to refuse service or discontinue treatment if an animal poses a risk to staff or other animals
- Emergency veterinary care will be sought if needed, at the owner's expense
- While we take utmost care, you acknowledge inherent risks in animal care services
Limitation of Liability
To the maximum extent permitted by Australian law:
- We are not liable for injuries or health conditions that were pre-existing or not disclosed
- Our liability for any service-related claims is limited to the fee paid for that specific service
- We are not liable for indirect, consequential, or special damages
- Nothing in these terms excludes liability for gross negligence or intentional misconduct
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of leaf-dive or its licensors and protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works without written permission.
Website Use
You agree to use our website only for lawful purposes and in a manner that does not:
- Infringe the rights of others
- Restrict or inhibit anyone's use of the website
- Introduce viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Collect or harvest personal information about other users
Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of external sites. Accessing third-party sites is at your own risk.
Disclaimer of Warranties
Our website and information provided are on an "as is" basis. While we strive for accuracy, we do not warrant that:
- The website will be uninterrupted or error-free
- Information is complete, current, or accurate
- Defects will be corrected
Governing Law
These Terms of Use are governed by the laws of Queensland, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes become effective immediately upon posting to this page. Your continued use of our website and services after changes constitutes acceptance of the modified terms.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Contact Information
For questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: 147 Riverside Parkway, Brisbane, QLD 4000, Australia